Elixa, Ltd. provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser.
Elixa, Ltd. warrants its products and parts against defects in materials or workmanship for one year* parts and labor from the original ship date. During this period, Elixa, Ltd. will repair or replace defective parts with new or reconditioned parts at Elixa, Ltd’s option, without charge to you.
*Some items may have longer warranty periods as noted on the corresponding pages.
All shipping fees both to and from Elixa, Ltd. must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.
Elixa, Ltd. has no control of Customs. If your country’s Customs assesses a fee, you must deal with them. We send you the tracking number for the shipment. You have the responsibility for checking on the shipment’s progress and dealing with the shipper.
Elixa, Ltd. makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this product other than as set forth below. Elixa, Ltd. makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, Elixa, Ltd. is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall Elixa, Ltd. be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the product.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
- This warranty extends only to products distributed and/or sold by Elixa, Ltd.
- This warranty covers only normal use of the product. Elixa, Ltd. shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Elixa, Ltd. Representative.
- You must retain your bill of sale or other proof of purchase to receive warranty service.
- No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
Return of Non-Defective Products
A non-defective product may be returned to Elixa, Ltd. within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:
- Elixa, Ltd. will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return.
- Elixa, Ltd. has no control of Customs. If your country’s Customs assesses a fee, you must deal with them.
- Any non-defective returns, including unopened or unused products, are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
- Quantity purchases of five systems or more are not eligible for return.
- Elixa, Ltd. will deduct the price of missing or damaged parts.
To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance.Returns will not be accepted without an RMA. Manufacturer restrictions do apply.
Procedures for Obtaining Warranty Service
Should you have any problems with your product, please follow these procedures to obtain the service:
Contact Elixa, Ltd. to discuss the problem. Elixa, Ltd. Will suggest a plan to address the situation that may entail sending the entire product or a portion back for evaluation and repair or replacement, or sending out a replacement part.
Technical Support:
Elixa, Ltd. 800.766.4544 or 505.293.4648 or [email protected]
Customer Service:
Elixa, Ltd. 800.766.4544 or 505.293.4648 or [email protected]
WARRANTY EXCLUSIONS
Elixa, Ltd. is not responsible for loss of time or revenue, even with hardware failure and is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. Elixa, Ltd. has the option of voiding the warranty if any one other than an Elixa, Ltd. technician attempts to service the product. Elixa, Ltd. will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at Elixa, Ltd.. Under no circumstances will Elixa, Ltd. be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Elixa, Ltd.will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. Elixa, Ltd. makes every effort to make sure all information on our website is correct.